How can live chat help auto dealers?
The latest tactic that car dealerships are using to increase sales and pull in repeat customers is an up close and personal method of communication via the dealership’s web site called “live chat”. It...
View ArticleLive chat software: enhancing customer relationships with web-based chat
When it comes to e-commerce, technical aid or product sales, no matter how amazing your web site is, you still need to have that human touch. LiveHelpNow provides a cutting edge solution for ensuring...
View ArticleHow to increase website traffic and how to convert it with SEO
There are many ways to increase visitor traffic to your website and there are many ways to convert it. In Part I we will talk about probably most popular (because it is usually free), yet time...
View ArticleLive chat implementation- 6 steps for success
Live chat is a great sales tool and a tremendous tactic to offer fantastic customer service. It’s more scalable than a call center because live chat systems typically permit the customer service agent...
View ArticleThe Art of Excellent Customer Service
Because the customer is the lifeblood of any business, excellent customer service should be the primary method used to retain a loyal client base. Anyone dealing directly with clients has the...
View ArticleThe Pros and Cons of Outsourcing Customer Service
Although the trend to outsource customer service predates the current recession, it has become increasingly appealing to businesses trying to hold down costs in a time of economic difficulties. The...
View ArticleTracking and Improving the Effectiveness of the Help Desk
The help desk staff is an essential link between the customer and the company. It is through efficient and helpful customer service provided by this staff that the company gains and retains loyal...
View ArticleThe pros and cons of “live chat” support vs. traditional phone support
When you need to get in touch with customer service agent — for your phone, e-mail, internet connection issues or pretty much anything these days — you usually just pick up the phone and call customer...
View ArticleUnderstanding how ticket management systems work
Whenever a business deals with a group of people, whether it is customers or employees, there are problems that can crop up, especially if a website is used. Most businesses, luckily, have a ticket...
View ArticleHow cloud computing and live chat software foster better customer relationships
Although there are many differences between startups and long established growing businesses, they still have one thing in common: they rely on client satisfaction in order to remain profitable. A key...
View ArticleLive Chat Software and SEO
Live chat software not only improves your customer conversion and retention rate- it can also trim about 20% from your advertising costs. Are you interested in refining your PPC campaign search terms...
View ArticleHow to increase live chat volume
Make Sure Your Staff is Ready Staff can be easily prepared and trained to know how to use the operator panel and handle multiple incoming chats simultaneously. Don’t Hide the Chat Button Placement of...
View ArticleAre you losing customers and bleeding profits?
If a number of your customers are saying something along the lines of “I am not buying from you again” it does not mean that your products or service offerings are bad. You can be perfect at what you...
View ArticleChatting your way to customers and profits
This post will be about live chat. After reading this we hope that you will have enough information to make an informed decision regarding Live Chat systems and get the complete lowdown on costs and...
View ArticleCustomer email management giving you nightmares? Here’s your shining knight
The case of the missing shoes Robert is window shopping for shoes online. He lands on a store and likes what he sees in the selection. He picks out a pair and orders it- the store advertises a three...
View ArticleHow to slash thousands of dollars from customer service budgets..
and deliver the same levels of service as before? This post is meant for you if you have a website and Sell products or services that generate a lot of customers’ questions Need to deliver post sales...
View ArticleAre you missing your 3 am phone call?
By this time you are looking pretty good in the customer service department if you have implemented Live Chat, a Ticketing System, and a Knowledge Base. You have a live chat system on your site which...
View ArticleSell baby sell – customer service and lead generation, redefined
The day before yesterday I was shopping online. More specifically, I was looking for some rock climbing shoes as some vacation time was coming up and the great outdoors beckoned. As I clicked on the...
View ArticleLiveHelpNow speaks Greek and now so can you!
The world’s just gotten a little smaller and your sales opportunities have just gotten a lot bigger. We’re writing to let you know about an exciting new feature now available in our live chat service:...
View ArticleThe LiveHelpNow live chat window – Designed with your brand in mind
The live chat window is often a visitor’s first point of contact with your company, and it should be designed to reflect your brand. The latest release of the LiveHelpNow chat window is easier to...
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